How can I reset the password for the 2M 8000 Series NVR?

This is valid for models 2MN-8004-P4, 2MN-8008-P8, 2MN-8116-P16, 2MN-8232-P16

There are two very similar ways you can reset the NVR password if it has been forgotten, but both methods begin the same way: obtaining the serial number of the device. It can be found in different areas: the sticker on the side of the box, the sticker on the bottom of the device, or when you click Forgot Password on the NVR local screen, and it will begin with “210..” and be 20 characters long (a mixture of numbers and letters).

By clicking on Forgot Password it will open a new window that will show the serial number and ask for the security code. Contact tech support for the security code. Make sure you are in front of the device at the time of calling because it will need to be entered within a frame of time. Once the correct security code has been entered the window will change to enter a new password. It is recommended to create a strong password.

The second method to reset the password begins the same. Obtain serial number → contact tech support → enter security code into the password box. After entering the code another window will open asking for the security code again and the new password.