Troubleshooting

1. Terminal is not reading temperature at all

• Check that no exposed wires are touching each other at all
• Check that the module wires are connected correctly (blue/orange and brown/purple)
• Do a firmware repair by logging into the web page of the unit → Setup → System → Maintenance → Repair the firmware of forehead/wrist (depending on the model)
• If you choose to do a firmware repair, you will need to connect the unit to the network and make sure the unit and the model do not lose power or connection during the repair process. If they are disconnected in some way, there is a chance the module will not work anymore

2. The 2MTHFR-2M is constantly reading people walking by

• Check if the Face Detection Area is full screen or a specified area
• A full screen will pick up any face in the whole detection zone, so it is better to use a specified area
• Please also make sure that nothing is directly in front of or blocking the thermal sensor

3. Temperature is reading high

• Make sure there is nothing heated around the thermal sensor
• The 2MTHFR-2M is located on the top of the unit, so please make sure that it is not directed at any bright lights

4. 2M Station is showing a different time in notifications that the terminal is reading

• Make sure the Sync Mode = Sync with Latest Server Time
• Do not sync with computer time (this will show DST even though DST is disabled on the unit)
• Manually turn on DST (Daylight Savings Time)